Support

We reply within 2 business days

Email is the fastest way to reach a person. Tell us the email address on your account and what you were doing when it went wrong, and we can usually resolve it in one reply.

Common questions

My Reality Photo was rejected

Reality Photos are taken in the app, from the front camera, at the moment you sign up. They are refused if the photo is a screen, a printed picture, a photo of a photo, or does not clearly show one adult face. Retake it in good light, looking at the camera, with nothing covering your face.

Why can't I upload a photo from my library?

Your Reality Photo can't be uploaded — that is deliberate. It is how everyone on Pairr knows the person they are talking to is real. You can add other photos of your life from your library once your Reality Photo is verified.

I didn't get my verification email

Check your spam folder first. If it still hasn't arrived after a few minutes, email support@pairr-app.com from the address you signed up with and we'll verify you manually.

How do I report or block someone?

Open their profile or your conversation with them and choose Report or Block. Blocking is immediate and mutual — you disappear from each other entirely. Reports go to a human, not an automated system.

How do I delete my account?

Settings → Delete account, inside the app. This removes your profile, photos, answers and messages. It cannot be undone. If a safety investigation involving your account is open, some records are held until it closes — see the Privacy Policy.

What does Premium change?

Premium gives you more understanding — a full compatibility breakdown, better preference controls, and help planning dates. It never affects who sees you or where you appear. Visibility is not for sale on Pairr.

Something else

Email support@pairr-app.com. A person reads every message.